FAQ ON PALLETS

Based on numerous inquiries we have received from our customers, we have compiled the most frequently asked questions about pallets, their specifications and the services Happy Pallets provides.



How many pallets are you able to process per week?



Up to 10,000 pallets per week



What type of pallet services do you provide?



Our services include: brand new pallet manufacturing, pallet re-manufacturing and recycling a large assortment of the most popular sized pallets.



What geographic areas do you service?



Happy Pallets services the entire GTA area covering Toronto, Mississauga, Brampton, Burlington, Oakville, Scarborough, Milton, Vaughan, Markham and Richmond Hill.



What type of specifications do I need to provide when placing an order or asking for a quote?



When discussing pallets with us, you would refer to size, type of lumber, i.e. new or used, whether it would be used for export overseas, weight to be handled by the pallet, space in between boards, whether an extra stringer is required in case the weight is too heavy, whether you require hard wood or softwood, and any other specification you deem necessary. 



Do you buy pallets?



We buy pallets that are either in good condition or damaged to be repaired and re-sold.



What is your process?



First, pallets are sorted out and stacked by size and condition,. Then, damaged pallets are repaired and stacked for resale. Delivery follows.



How much weight can a pallet hold?



Once you inform us of the weight to be handled, we will manufacture a brand new pallet or recommend a recycled pallet to adjust to your needs.



Technical definition of two-way pallet and four-way pallet



• Two-way runner pallet allows the entry of forks or hand pallet trucks from two sides only and in opposite directions. These runners do have the best strength.
• Four-way runner pallet does allow for forklift entry from all sides; however, it is a little less durable. These pallets come in two sub-categories:
• Block design pallet allows four-way entry with both forklift and hand pallet trucks.
• Notched stringer pallet design allows four-way entry only with forklift trucks, and two-way entry with hand pallet trucks.



What are your lead times?



Our standard lead time four our existing customers is 72 hours from order placement to delivery. In the case of new customers, our standard lead time is up to 5 business days. We are also able to serve same day to meet our customer’s needs if required.



What is your minimum order quantity?



There is no minimum quantity! We will quote, build, and ship any quantity of pallets.



How large can you build your wooden pallets?



We can build any size pallet up to 10 foot long. 



How are your custom built wooden pallets assembled?



The deck boards of our pallets are fastened to the stringers using self-tapping nails



Where are you located?



Click here to see maps to our location



Did you find your answer to your question? If not, please call us 416-735-7338 or e-mail us your question. One of our representatives will be happy to assist you!